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Customer Care Representative

WHO WE ARE

Namaste operate the most comprehensive online marketplace for vaporizer products and accessories in the world. Exceeding consumer expectations, the company developed a series of dedicated websites translates into that country’s native language. Multiple global warehouses allow products to be shipped swiftly, safely and securely to nearly 2 million satisfied customers.

WHO YOU ARE

We believe that customer service is the most important aspect of our business, to ensure we deliver a exemplary service we require a dedicated, hard working individual who has excellent attention to detail as well as an ability to multi task and stay organized.

The CUSTOMER CARE REPRESENTATIVE will be answering questions, providing advice and solving issues. As well as answering phone calls, emails and live chat you will also be required to perform translations on our sites and write blogs.

HOURS OF WORK: 09:00-17:00 Monday To Friday, Excluding Bank Holidays.

PLACE OF WORK: Chelmsford, Essex

ROLES & RESPONSIBILITIES

  • Serve customers in an efficient and respective manner
  • Advise on our products and procedures
  • Troubleshoot and resolve problems by clarifying issues, exploring answers, and alternative solutions and escalating unresolved problems
  • Translate descriptions on our sites
  • Write creative and interesting blogs about our products

EDUCATION AND EXPERIENCE:

  • A minimum of two years of customer service experience
  • Fluent in German or French and English

REQUIREMENTS

  • Problem solving skills
  • Ability to multi-task whilst staying focused and ensuring tasks are completed in a timely manner.
  • Excellent communication skills
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
  • Willingness to learn.

We thank you for your interest in employment opportunities at Namaste. Please note, only the candidates who are selected for an interview will be contacted. Namaste welcomes and encourages applications from people with disabilities.


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Or, know someone who would be a perfect fit? Let them know!

At Namaste Technologies, you get to work with amazing and passionate colleagues on some truly awesome technology. What’s not to love? We also offer you a chance to be challenged, make an impact, work flexibly, be part of a team and all this in an international work environment.

  • Challenge

    Working with the kind of advanced technology that we do means there is always a cool challenge waiting to be solved. We have developed strong solutions to help medical patients get access to cannabis, and we love to think creatively on ways to make it even better.

  • Impact

    Although we are constantly growing, we still act like a small company where everyone’s voice is heard, and where if you have a cool idea you can implement it by tomorrow. Whether you’re working on our product, sales or communication, you’ll have a chance to make a difference from day one.

  • Flexibility

    Whether you are a parent or a professional hockey player (we have both on the team), we believe that work should fit into your life and leave energy for the things you love. We offer flexible work arrangements in both time and place to help our employees manage this.

  • Team Feeling

    We are a diverse team with a variety of nationalities, perspectives, and skills. We truly like working with each other and we have lots of fun together. We try to meet each other at least twice a year for an international off-site.

We are a team of passionate individuals working together for the same goal – to bring cannabis to the world. Even though we’re not a start-up anymore, it’s really important to us to preserve that part of our culture – the part where everyone’s contribution makes an impact on the final result, where we are all accountable and where we work creatively and collaboratively to solve whatever problem comes up. Most importantly, as we grow, it’s important us to maintain our high levels of energy, passion and drive.

Already working at Namaste Technologies?

Let’s recruit together and find your next colleague.

email
@namastetechnologies.com
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